All clients receive a unique proposal and contract based upon the specific needs they have for their project. Each project has a detailed service agreement that must be signed by the client before work starts, which specifies details regarding refunds, cancellations and project pricing. Please refer to your contract for specific details.

Requests for the final portion of payment due on all projects are not made until the project receives final, written approval from the client, or at 15 days after a project has been completed. Final payment is due within 5 business days once the invoice is received.

General Refund Policy Guidelines

Web, Design & Print Services

The deposit payment specified in your contract is non-refundable. All request for refunds can be submitted via email.. Refund requests must be made prior to New Mexico Designs receiving written or verbal authorization or approval of acceptance of services performed. In the event that the deposit amount does not fully cover the development time spent on the project (@ $60/hr), and other expenses related to development of the project, than additional payment will be due. Please refer to the specific details found in your project propopal and agreement.

All request for refunds can be submitted via email to projects@newmexicodesigns.com.

Non-refundable Services:

The following payments are not refundable.

* Payments made for Milestone Achievements
* Payments made for Website Maintenance
* Payments made for Application (software) Development

How Refunds Are Processed

Unless your contract states otherwise, payments made to New Mexico Designs by credit card will be refunded to the card that the payment was made with. Cash or Check payments will be refunded by Check only.